Japan Mail Post – Delivery Notice
In Japan legal documents such as My Number card delivery or bank documents are usually delivered through mail post.
On the day of delivery if you are at home, you will just have to sign and receive the document delivered to you.
In most cases especially during weekdays receivers who have work schedules are not able to receive the delivered documents.
What will the Japan Mail Post do to the unreceived document?
Japan Mail Post delivery staff will usually leave a delivery notice at your mailbox. It is usually a red delivery notice card.
On the delivery notice card you will see the delivery information like document name, sender name, time of delivery and the deadline of which you can request for a redelivery date of your item.
- Make sure that you request immediately for the redelivery date before the deadline. If you fail to send a request for redelivery date Japan Mail post will return your item to the sender.
- If the item is returned to the sender you will have to personally contact the sender and request to send again your item / document.
English contact information
Monday – Friday : 8AM-10PM
Saturday – Sunday : 9AM-10PM
Ways to make a redelivery request
- Request via Telehone Call
Look for the telephone number provided on the delivery notice, the telephone hotline is only attended by Japanese agents.
- Submit a request online
This is the easiest way for non-japanese to make a redelivery request.
Scan the QR code on the delivery notice and you will be redirected to the Japan Mail Post redelivery website form.
If you don’t have a QR scanner on your mobile phone you can just visit the link written beside the QR code.
The website is also in Japanese, I suggest that you use Google Chrome browser when processing your redelivery request online.
Google Chrome has a website translate feature that is a big help for non-Japanese to properly fill out the request form.
- Mail or Fax
Fill out the mail or fax section on the redelivery notice with the necessary information.
- Pick up the item at the Post Office
Please call the contact number listed on the redelivery notice card before going to the Post Office. Bring the delivery notice, proof of identification and your personal seal / hanko.